Privacy policy

This policy explains in general terms how OBSIDO may process personal data in connection with its website, business enquiries, professional accounts and relationships with customers and prospects.

The processing actually carried out depends on the features used by the user.

Depending on the services used, OBSIDO may process in particular:

OBSIDO does not knowingly request personal data that is not necessary for the purpose concerned.

• first and last name;
• business contact details;
• email address;
• telephone number;
• company information;
• information needed to prepare a quote or manage an order;
• billing or delivery address where necessary;
• information voluntarily provided in forms;
• user account information where an account is created;
• technical data required for the operation and security of the website.

Data may be used in particular to:

• respond to enquiries received;
• communicate with customers and prospects;
• prepare and manage quotes;
• manage orders where ordering is offered;
• manage professional accounts;
• maintain customer relationships;
• manage commercial and administrative documents;
• ensure the security of the website and accounts;
• comply with applicable legal obligations;
• improve services where permitted and necessary.

Depending on the situation, processing may be based in particular on:

• the performance or preparation of a contract;
• compliance with a legal obligation;
• OBSIDO's legitimate interest;
• the person's consent where required.

Data may only be accessible to persons or service providers who need it for their duties or for the services provided to OBSIDO, within the applicable limits.

OBSIDO implements reasonable measures to protect data against unauthorised access, use, modification or disclosure.

As no IT system can guarantee absolute security, OBSIDO cannot guarantee zero risk.

Data is kept for a period appropriate to its purpose and to applicable legal obligations.

Exact periods may depend on the nature of the data, the business relationship and applicable obligations.

Under the conditions set out by applicable regulations, individuals may in particular have the right of access, rectification, erasure, restriction, objection and, where applicable, data portability.

Where processing is based on consent, that consent may be withdrawn as provided.

For any request concerning personal data:

The request should allow OBSIDO to understand its purpose and, where necessary, to verify the requester's identity.

Individuals may also use the remedies provided by applicable regulations, in particular with the competent supervisory authority.

For France: Commission Nationale de l'Informatique et des Libertés (CNIL).

This policy may be updated to reflect changes to the website, services or applicable regulations.