Claims and returns

For any claim concerning a product, an order or a collection:

Where possible, please state:

• order or quote reference;
• product reference;
• quantity concerned;
• description of the problem;
• photographs where they help to understand the situation.

If the customer notices an anomaly at collection or on receipt, they are asked to report it promptly so that it can be examined.

Return arrangements depend in particular on the nature of the product, its condition, the order concerned and the applicable conditions.

No return should be made without OBSIDO's prior agreement where this is required.

Products that are specially ordered, manufactured, prepared or customised may be subject to specific conditions.

Each request is examined according to the circumstances and applicable rules.

OBSIDO informs the customer of any steps required to process the request.